fg999 Terms & Conditions

1 Acceptance of Terms

By accessing the fg999 website, creating an account, making a deposit, placing a bet, or using any feature of the fg999 platform, you confirm that you have read these Terms & Conditions in full and agree to be legally bound by them. Your continued use of fg999 following any amendment to these Terms constitutes acceptance of the amended version.

These Terms & Conditions apply in conjunction with the fg999 Privacy Policy and any specific rules published for individual games, tournaments, or promotional offers. Where specific game or promotion rules conflict with these general Terms, the specific rules shall prevail in respect of that game or promotion only.

fg999 reserves the right to update, modify, or replace any part of these Terms at any time. Material changes will be communicated to registered account holders via the email address associated with their account no fewer than seven (7) calendar days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance.

2 Eligibility and Registration

To register and maintain an active fg999 account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. fg999 strictly prohibits the use of its platform by anyone under the age of 21. If fg999 determines that an account is held by a minor, the account will be closed immediately and any net deposits returned in accordance with applicable procedures.
• You are accessing fg999 from a jurisdiction where online betting and casino gaming is not explicitly prohibited under the laws applicable to you personally.
• You are acting on your own behalf and not as a representative, agent, or nominee of any third party.
• You have not previously been excluded or banned from fg999, and you have not been the subject of a self-exclusion request that remains active.
• All registration information you provide is accurate, complete, current, and not misleading. You agree to update your account details promptly if any information changes.
• You are not a current employee, contractor, director, or close family member of an employee or director of fg999 or any of its affiliated entities.

One Account Per Person: Each individual is permitted to hold only one registered fg999 account. Opening duplicate accounts is a breach of these Terms and may result in all associated accounts being suspended and any funds or winnings being voided.

Identity Verification: fg999 operates a Know Your Customer (KYC) process. You may be required to provide government-issued photo identification, proof of address, and proof of payment method at any point. Failure to complete identity verification within the timescale specified by fg999 may result in withdrawal restrictions being applied to the account.

3 Account Management

You are solely responsible for maintaining the security of your fg999 account credentials, including your username, password, and any two-factor authentication device or application. You must not share your login credentials with any other person under any circumstances.

• You must notify fg999 immediately if you suspect that your account has been accessed without authorisation. Contact the support team via live chat and request an immediate account freeze pending investigation.
• fg999 will never request your password through any communication channel, including email, live chat, or telephone. Any such request should be treated as fraudulent and reported to fg999 immediately.
• You are responsible for all activity that occurs under your account credentials, regardless of whether or not you authorised that activity, until such time as fg999 has been notified of unauthorised access and has acted to freeze the account.
• Account usernames may not be changed after registration. If you wish to correct an error in your registered name, please contact fg999 support with valid identity documentation.
• Accounts that have had no login activity for a continuous period of 12 months are classified as dormant. fg999 reserves the right to apply a dormancy administration fee as set out in the fee schedule published on the platform from time to time.

4 Deposits and Withdrawals

All financial transactions on the fg999 platform are processed in Bangladeshi Taka (BDT) or in supported cryptocurrencies (USDT, BTC) at the exchange rate applicable at the time of the transaction. fg999 does not charge deposit or withdrawal fees on its side; however, your payment provider may apply its own fees independently.

Supported deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Visa, Mastercard, USDT, and BTC. Available methods may vary and are subject to change. The current list of available methods is displayed in the fg999 account cashier at all times.

• Minimum deposit: The minimum deposit amount is displayed in the cashier for each payment method and may be updated from time to time.
• Deposit processing time: Mobile wallet deposits (bKash, Nagad, Rocket, Upay) are credited to your fg999 balance within 60 seconds in normal operating conditions. Bank transfers and crypto deposits may take longer depending on network conditions.
• Withdrawal eligibility: Withdrawals are processed to the same payment method used for the most recent deposit, subject to identity verification being complete. fg999 reserves the right to request additional documentation before processing any withdrawal.
• Withdrawal processing time: Approved withdrawals to mobile wallets are typically processed the same business day. Bank transfers may take 1–3 business days. Cryptocurrency withdrawals are subject to network confirmation times.
• Withdrawal of bonus funds: Bonus-derived winnings are subject to the wagering requirements described in Section 5. Only funds that have satisfied applicable wagering requirements are eligible for withdrawal.

5 Bonuses and Promotions

fg999 offers bonuses and promotional incentives to both new and existing account holders from time to time. All bonuses are subject to the specific terms published at the time of the offer, including wagering requirements, eligible games, minimum odds restrictions, expiry dates, and maximum withdrawal limits.

• Bonus funds are credited to a separate bonus balance and must be wagered the number of times specified in the promotion before any associated winnings can be transferred to the withdrawable cash balance.
• Unless stated otherwise, bonus offers may only be claimed once per account, per household, per IP address, and per device.
• fg999 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time without prior notice, provided that existing bonus balances already credited to accounts are honoured under the terms in force at the time of crediting.
• Suspected abuse of bonus offers — including but not limited to creating multiple accounts, coordinated wagering strategies designed to guarantee a risk-free profit, or providing false information to claim a bonus — constitutes a material breach of these Terms. fg999 will void all bonuses and associated winnings and may close the account.
• Free spins, cashback offers, and reload bonuses are subject to the same general principles described above, with specific terms published per offer.

6 Betting and Gaming Rules

All bets and wagers placed on fg999 are subject to the specific rules applicable to the relevant sport, market, or casino game. These rules are published within the relevant section of the platform and form part of these Terms by reference.

• Cricket and sports betting: Pre-match and in-play bets are accepted subject to market availability, maximum stake limits, and the specific rules governing each sport and market type. In-play odds change dynamically; the odds displayed at the moment a bet is confirmed are the odds that apply to that bet.
• Casino games: The return-to-player (RTP) percentage for each game is published by the game provider. fg999 does not modify the underlying game mechanics of any third-party game. Results are determined by certified random number generators.
• Live dealer games: Live dealer results are final once confirmed by the dealer. Technical disconnections during a live game round do not automatically void the round; the result stands unless the game provider's own rules specify otherwise.
• Void bets: fg999 reserves the right to void any bet that has been placed on markets affected by errors, manifest pricing mistakes, data feed failures, or where the integrity of a sporting event is genuinely in question. Voided bets are returned at the original stake with no deduction.
• Maximum winnings: Maximum single-transaction and daily payout caps apply and are displayed in the cashier and relevant game sections. Winnings exceeding the applicable cap will be paid to the cap amount.

7 Prohibited Conduct

The following conduct is strictly prohibited on the fg999 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of all balances and pending withdrawals, and referral to the relevant authorities where applicable:

• Opening or operating more than one registered account on the fg999 platform (multi-accounting).
• Using automated software, bots, scripts, or any other mechanical or electronic aid to place bets, interact with games, or bypass platform controls.
• Colluding with other players to gain an unfair advantage in poker, live dealer games, or any other multiplayer game format.
• Exploiting software errors, technical glitches, or pricing errors in a systematic or deliberate manner.
• Attempting to launder money or use the fg999 platform for any unlawful financial activity.
• Providing false, misleading, or fraudulent information during registration, verification, or any subsequent communication with fg999.
• Harassing, threatening, or abusing fg999 staff, support agents, or other players through any communication channel.
• Accessing the platform from a jurisdiction where doing so would violate local law, if you are legally prohibited from doing so.

8 Intellectual Property

All content on the fg999 platform — including but not limited to the fg999 brand name, logo, website design, user interface elements, written content, graphics, software, and game assets supplied by third-party providers — is the property of fg999 or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the fg999 platform solely for its intended purpose of personal entertainment. You may not copy, reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any fg999 content without prior written permission.

9 Privacy and Data

fg999 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. This includes data collected during KYC verification, transaction monitoring, and communications with the support team.

fg999 will not sell or rent your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with payment processors, identity verification services, fraud prevention agencies, and regulatory or law enforcement bodies where legally required.

10 Responsible Gaming

fg999 is committed to promoting safe and responsible gambling. The platform provides tools to help account holders manage their gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible from within your account settings at any time.

If you believe your gambling is becoming harmful to you or others, fg999 strongly encourages you to use the self-exclusion facility or contact the support team immediately. Self-exclusion requests are actioned within 24 hours and may be set for defined periods or permanently.

• fg999 is strictly for adults aged 21 and above. No exceptions are made to this rule.
• Players who have self-excluded must not attempt to re-register under a different identity. Doing so constitutes a breach of these Terms.
• fg999 will not reinstate a permanent self-exclusion under any circumstances.

11 Limitation of Liability

To the fullest extent permitted by applicable law, fg999 and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of the fg999 platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

fg999 provides the platform on an "as is" and "as available" basis. While fg999 uses reasonable endeavours to maintain continuous platform availability, it does not guarantee uninterrupted access and shall not be liable for service interruptions caused by maintenance, technical failures, third-party provider outages, or events beyond fg999's reasonable control.

Nothing in these Terms excludes or limits fg999's liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

12 Amendments and Termination

fg999 may amend these Terms at any time. Material changes will be communicated to registered users at least seven (7) calendar days before they take effect. The current version of the Terms is always accessible on this page and is identified by its effective date.

You may close your fg999 account at any time by contacting the support team. Upon account closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your verified payment method.

fg999 reserves the right to suspend or close any account, void bets, and retain funds where there is a reasonable suspicion of fraud, a breach of these Terms, or a threat to the integrity of the platform. fg999 will communicate the reason for such action to the account holder where it is lawful and practical to do so.

13 Governing Law

These Terms & Conditions shall be interpreted in accordance with the English language version regardless of any translation that may be provided. Any dispute arising out of or in connection with these Terms shall be resolved through good-faith negotiation in the first instance. Where negotiation fails, disputes shall be submitted to binding arbitration under the rules of an internationally recognised arbitration body.

fg999 operates as an entertainment platform. It is the sole responsibility of each user to ensure that their use of online gambling services complies with the laws applicable in their own jurisdiction. fg999 makes no representation that the services are lawful in any particular location.

14 Contact Information

If you have any questions about these Terms & Conditions or wish to raise a formal complaint, please contact the fg999 support team. All queries are handled in English and responded to within one business hour during normal operating hours.

For urgent account security issues, please use the live chat feature available within your fg999 account dashboard for the fastest response.